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FAQ
When will my order be shipped?
Your order should ship within 2 weeks of purchase. We try to get it to you sooner than that but we are a two person operation so please be patient. You will receive tracking information once the package has shipped.
My package is lost or stolen! What do I do?
While we are not responsible for lost or stolen packages, please email us directly about your issue and we will help sort out the problem if we can.
I put in the wrong address, what now?
If you need to make changes to your address, contact us immediately. We cannot guarantee correction if the package has already been shipped.
What is your return policy?
We do not accept returns or exchanges under any circumstances - all sales are final. Please report any damages or defects within 3 days of receiving your order.
Do you offer items for wholesale/consignment?
YES. Please feel free to email us at wholesale@horridrealm.com - Wholesale = large lots, we don't offer wholesale discounts for just a few pieces. We don't offer items for consignment at this time.
IF YOUR QUESTION WASN'T ANSWERED ABOVE, FILL OUT THE FORM BELOW OR EMAIL US AT INFO@HORRIDREALM.COM
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